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Welcome to the Department of IATA Passenger Ground Service

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records. IATA Training’s focus on the quality and reliability of our offering, it is no surprise that the majority of our courses have supervised exams. Qualifications stemming from supervised exams are undoubtedly the most valued within the aviation industry and we take special care to ensure that a diverse selection of invaluable courses with supervised exams are available to our students. Exams can be taken online with remote supervision.

  • Ensure safe and secure passenger and baggage transport

  • World Class Infrastructure/ Placement Assistance

  • Provide superior customer service in a demanding customer facing environment

What we learn : • Understand how airlines and airports operate in relation to the provision of passenger services • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs, • Interpret the respective regulatory requirements related to passenger and baggage transport, • Understand how computer reservations and departure control systems operate, • Ensure safe and secure passenger and baggage transport, • Provide superior customer service in a demanding customer facing environment, • Learn about the latest technological innovations in passenger services, • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
This course is recommended for: Airline passenger service staff, Ground Handling Agents’ passenger services staff, Airport operators’ staff providing passenger services, Civil Aviation Authorities’ staff providing passenger services, Anyone wishing to start a career as a Passenger Service Agent